Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the email we send you for your replacement request for more details.
You can raise a request to return your items with these simple steps:
1. Log into your Eliide account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your account.
A greyed out and disabled ‘Cancel’ button can mean any one of the following:
1. The item has been delivered already
2. The item is non-refundable
To return/exchange your order, follow these simple steps:
1. Go to My Orders
2. Choose the item you wish to return or exchange
3. Fill in the details
4. Choose Request Return.
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
You can now track the status of your return easily right from your Flipkart account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email with the details of your return.